SAINT JAMES FAQ
THE PRODUCT
What is the origin of your knitwear?
Our iconic knitwear is conceived and crafted in France, drawing on a heritage that dates back to 1889. The manufacturing takes place in our ateliers located in the Saint-James region in Normandy.
What is the “Marinière”?
The “Marinière”, or Breton shirt, is our historic signature piece. Originally adopted by the French Navy, it is characterized by its distinctive stripes. We continue to produce this timeless garment according to its traditional specifications.
How do I determine my size?
We recommend consulting the detailed size guide available on each product page on stjameswear.com. The guide provides specific measurements for chest, waist, hips, and length corresponding to our size ranges.
Do your sizes run small or large?
Our collections generally offer a classic, true-to-size fit. Some lines, however, may have a specific cut (e.g., relaxed, slim). Please refer to the product descriptions and the size guide on stjameswear.com for precise fitting information.
How should I care for my Saint James items?
Care instructions are provided on the label inside each garment. We generally recommend washing in cold water, avoiding bleach, and laying flat to dry to preserve the quality and shape of the knit. Ironing at a low temperature is usually safe.
Are your products pre-shrunk?
Our high-quality cotton and wool garments are manufactured to minimize shrinkage when cared for according to our instructions. Following the recommended washing and drying guidelines is essential to maintain the original size.
SHIPPING
What are the shipping options and costs?
We offer several shipping methods. For full details on delivery options, timeframes, and associated costs, please visit the Shipping Information section on stjameswear.com.
Do you ship internationally?
Yes, we deliver to numerous countries worldwide. You can check if we ship to your destination by entering your country selection at checkout on stjameswear.com.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey.
RETURNS & EXCHANGES
What is your return policy?
We want you to be completely satisfied. Items can be returned within 30 days of receipt, provided they are unworn, in their original condition, and with all tags attached. For a complete overview of the process, please see our Return Policy on stjameswear.com.
How do I make a return or exchange?
To initiate a return or exchange, please log into your account on stjameswear.com and access your order history. Follow the prompts to generate a return authorization.
PAYMENT & ORDERING
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as displayed at checkout on stjameswear.com.
Is my payment information secure?
Absolutely. Our website uses industry-standard SSL encryption technology to ensure that all your payment details are processed securely.
I forgot my password. What should I do?
On the login page of stjameswear.com, click on the “Forgot your password?” link. You will receive an email with instructions to reset it.
How can I modify or cancel my order?
We process orders very quickly to ensure fast shipping. Therefore, we cannot guarantee that changes or cancellations can be made once an order is placed. Please contact us immediately through the form on stjameswear.com, and we will do our best to assist.
OTHERS
Do you have physical stores?
Saint James products are available through our official online boutique at stjameswear.com and at select authorized retailers around the world.
Can I be notified when an out-of-stock item is available again?
Yes! On the product page of the item you desire, simply enter your email address in the “Notify me when available” field. You will receive an automatic email as soon as it is back in stock.
How can I become a retailer of Saint James products?
We are always interested in partnering with quality retailers. For professional inquiries, please contact us via the form on stjameswear.com and select the appropriate subject.
How can I get in touch with Customer Service?
For any questions not answered in this FAQ, please use the contact form available on our website, stjameswear.com. Our team will be happy to assist you.